Refund policy

• The free trial includes 25 interviews with no card required. Its 30 days begin with your first completed candidate interview.
• You can cancel your subscription from the billing settings in Kira-AI at any time. It will not renew, and you can use your remaining interview allowance until the end of your paid billing period.
• Partial months are not normally refundable. The first-month refund offer and your legal rights still apply.
• If we bill you incorrectly, we correct the error and refund the incorrect charge.

Each new workspace gets 25 free interviews, with no card required. Your 30-day trial starts when your first candidate completes an interview.

You can request a full refund within 14 days of your first subscription payment by emailing support@getkira.com. This offer applies once per workspace, to its first paid month only. It does not apply to renewals or later subscriptions on the same workspace.

You can cancel through the billing settings in Kira-AI.

Cancellation takes effect at the end of the billing period you have already paid for. Until then the workspace keeps working and the remaining allowance is yours to use.

After that, the workspace stops admitting new interviews. Your data is not deleted automatically. If you want it erased, ask us — see the Data processing agreement.

Sending or opening an invitation uses nothing. One interview is used when the live session starts, even if the candidate does not finish.

• Rejoining the same interview never uses another.
• Team test sessions using a workspace member’s email are free, up to 10 per month.

Subscription fees are paid in advance and are, by default, non-refundable once the billing period has begun. We will refund in these cases:

• We billed you in error — a duplicate charge, the wrong plan, a charge after you cancelled, or a charge to an account you do not hold. We correct it and refund the difference.
• You are exercising a statutory right — see clause 06.
• The first-month refund offer — as described above.

If a service interruption affects your use of Kira-AI, email support@getkira.com. We will review your request and consider an appropriate refund or credit.

Refunds go back to the original payment method, through our payment provider, normally within five to ten business days of us approving them.

We do not refund unused interviews or unused subscription time, except under the first-month refund offer above or where required by law.

Kira-AI is intended for business use. If consumer law applies to your purchase, we will honour your legal cancellation rights, including any applicable 14-day withdrawal period.

To exercise these rights, email support@getkira.com.

If you expressly requested immediate service and acknowledged that completing it would end your withdrawal right, that right may end once the service has been fully provided, where permitted by law.

Nothing in this policy or our Terms limits your mandatory consumer rights.

If a charge looks wrong, email support@getkira.com so we can investigate.

Prices exclude VAT and other applicable taxes. Tax charged on an invoice is refunded only where the underlying fee is refunded.

Email support@getkira.com from the workspace owner’s email address and describe your refund request or billing issue.

This policy forms part of our Terms of Service. If they conflict on refunds or cancellation, this policy applies.

Kira-AI is operated by Volodymyr Terekhov. Our postal address is in the Terms of Service. Contact: support@getkira.com.