Refund policy

• The free trial is how you evaluate Kira-AI. 25 interviews, no card, and 30 days that start with your first completed candidate interview.
• Cancel yourself from the billing portal, any time. It takes effect at the end of the month you have paid for.
• We do not refund part-used months by default. There is no charge after you cancel.
• If we billed you wrongly, we fix it and refund it. That is not a concession, it is an error.

A new workspace gets 25 interviews without a card. Set up at your own pace: the 30 days begin when your first candidate completes an interview, so you can run real roles, invite real candidates, and read real scorecards before anyone asks you to pay.

That is deliberate, and it is why this policy is shorter than it would otherwise be. A trial that lets you use the whole product is a better answer to “what if it is not for me” than a refund window you have to argue for.

And if you pay and still change your mind: we refund the first month in full within 14 days of that first payment, no questions asked. Ask once, by email, and it is done. It applies to the first paid month on a workspace, once — not to later months, and not to a second subscription on the same workspace.

Cancel from the billing portal inside the app. No email, no form, no call, and nobody will try to talk you out of it.

Cancellation takes effect at the end of the billing period you have already paid for. Until then the workspace keeps working and the remaining allowance is yours to use.

After that, the workspace stops admitting new interviews. Your data is not deleted automatically. If you want it erased, ask us — see the data processing agreement at /legal/dpa.

Sending or opening an invitation uses nothing. One interview is used when the live session starts, even if the candidate does not finish.

• Rejoining the same interview never uses another.
• Team test sessions using a workspace member’s email are free, up to 10 per month.

Subscription fees are paid in advance and are, by default, non-refundable once the billing period has begun. We will refund in these cases:

• We billed you in error — a duplicate charge, the wrong plan, a charge after you cancelled, or a charge to an account you do not hold. We correct it and refund the difference.
• You are exercising a statutory right — see clause 06.
• The service was materially unavailable for a sustained period in a billing month. The remedy is a service credit, calculated pro rata for the time the service was down and applied to your next invoice.

Refunds go back to the original payment method, through our payment provider, normally within five to ten business days of us approving them.

We do not refund for unused allowance, for a month in which you simply did not use the product, or for a change of mind after a billing period has started, except where clause 06 applies.

Kira-AI is sold to organisations for a business purpose. Consumer withdrawal rights normally do not apply to a business purchase.

Some of our customers are sole traders and very small businesses, and in some countries a buyer of that kind can still count as a consumer. If you are one, and consumer law in your country gives you a right to withdraw from a distance contract — commonly 14 days — we will honour it. Write to us and say so.

Where the service has already been supplied in full during that period at your express request, that right may be reduced or lost under the same law.

Nothing in this policy or in our terms limits a right you have under mandatory consumer law.

If a charge looks wrong, write to us before raising it with your bank. We can usually fix a billing error the same day; a chargeback takes weeks and locks the account while it runs.

We may suspend a workspace during an unresolved chargeback, and will restore it once the charge is settled.

Prices exclude VAT and other applicable taxes. Tax charged on an invoice is refunded only where the underlying fee is refunded.

Email ▲Support email — VV to supply from the address that owns the workspace, and say what you are asking for and why. We reply within one to three business days.

This policy sits under the terms of service at /legal/terms. Where the two differ on money, this page is the more specific one and governs.

▲Legal entity — VV to supply
▲Registered address — VV to supply