Canonical: [https://getkira.com](https://getkira.com) Hear every applicant. # AI voice interviews _candidates actually finish_.[1](https://getkira.com/#completion) Kira-AI asks. Candidates answer. You decide. [Start free](https://app.getkira.com/signup)[Listen to an interview →](https://getkira.com/#hear) No card needed. Daniel Reyes Customer Support Agent Strong AI score - Weekend availability Met - Start within four weeks Not confirmed Handling difficult customers 5 78% of candidates chose the AI voice interviewer over a human one. [PSG Global Solutions field study, via ERE](https://www.ere.net/articles/ai-outperformed-human-interviewers-in-a-new-field-study) How it works ## One link does the interviewing 1 ### Create a vacancy Paste your job description. Kira-AI drafts the questions and what to listen for. Edit anything. 2 ### Share its link Post it anywhere: job boards, email, your careers page, or send it to candidates directly. 3 ### Review and decide Every finished interview arrives as a scorecard with the full transcript behind it. Compare candidates side by side and make the call. Kira-AI drafts the questions. Our [interview question library](https://getkira.com/interview-questions) has more, sorted by role. [How it works →](https://getkira.com/how-it-works) Voice and scorecard ## Hear it, then read what it produced Every score quotes the candidate’s own words. Every quote is matched to the transcript turn it came from. When the evidence is thin, Kira-AI gives no score. Kira-AI · voice interviewer Customer Support Agent 0:00 / 3:10 **Kira-AI:** Welcome. I'm Kira, and I'll be interviewing you for the Customer Support Agent role. **Kira-AI:** You can interrupt or skip any question if you'd like. This role includes some Saturday shifts. Can you work Saturdays? **Daniel Reyes:** Yes, that's fine with me. I already work every other Saturday at Lumo Homes, so I'm used to it. **Kira-AI:** Thanks for clarifying. And how long have you worked in customer support so far? **Daniel Reyes:** Just about 3 years, two of those at Lumo Home on email and chat. **Daniel Reyes:** Before that, I was on the phone lines at a mobile provider. **Kira-AI:** I understand. If we made you an offer, could you start within four weeks? **Daniel Reyes:** I'm not totally sure. I haven't noticed period. I think it's 4 weeks, but it might be 6. **Daniel Reyes:** I need to check my contract. **Kira-AI:** Got it. Tell me about a time a customer was angry with you. **Kira-AI:** What did you do first, and how did it end? **Daniel Reyes:** There was a woman whose sofa arrived with a torn cushion two days before she was hosting her family. **Daniel Reyes:** She was furious all caps in the chat demanding a full refund. **Daniel Reyes:** At first, I I tried to explain the normal return process, but she just got madder. **Daniel Reyes:** So, I stopped quoting the policy and just asked her what would help most right now. **Daniel Reyes:** She said she just needed the sofa to look decent for the weekend. **Daniel Reyes:** So, we sent a replacement cushion by courier for the next morning and gave a partial refund. **Daniel Reyes:** She actually wrote back after the weekend to say thank you. **Kira-AI:** And when you reply in writing to a frustrated customer, how do you make sure the message doesn't make things worse? **Kira-AI:** Give me an example of a phrase you use. **Daniel Reyes:** I keep a living document of phrases that I found work for me. **Daniel Reyes:** I rewrite them when I find something that works better. **Daniel Reyes:** So my personal rule is to name the problem in my own words first, so the person knows I read their message. **Daniel Reyes:** For example, I I might say something like, "I see your order arrived damaged, and this has cost you time. **Daniel Reyes:** Here is what I could do today." And I never start with, "Unfortunately." **Kira-AI:** Thanks for sharing that. **Kira-AI:** Which ticketing or help-desk tools have you used, and what did you personally set up or change in them? **Daniel Reyes:** I I've mostly used Zendesk for the last two years and Freshdesk before that. **Daniel Reyes:** I use macros and tags daily, but to be honest, most of the automation and setup was done by my team lead. **Daniel Reyes:** I suggested and drafted the text for about 10 macros. And built one custom view for returns older than 5 days. **Daniel Reyes:** That one helped us catch some cases that were slipping. **Kira-AI:** Thanks for that. Real people on the hiring team will review the interview. That completes the interview for today. Thank you. **Daniel Reyes:** Thank you. [Take a real five-minute interview →](https://getkira.com/demo) Customer Support Agent · Remote Daniel Reyes Strong AI score Your rating 3 must-haves · 2 met · 1 not confirmed What Kira-AI listened for Handling difficult customers 5 The candidate described a specific situation with an angry customer, detailed their initial and subsequent actions, and explained the positive resolution. > “There was a woman whose sofa arrived with a torn cushion two days before she was hosting her family.” > “So, I stopped quoting the policy and just asked her what would help most right now. She said she just needed the sofa to look decent for the weekend. So, we sent a replacement cushion by courier for the next morning and gave a partial refund.” Play answer · 1:05 Show full scorecard Must-haves - Weekend availability Met - One year customer support experience Met - Start within four weeks Not confirmed Written communication 5 The candidate clearly named a communication technique and provided an exact phrase they use. > “So my personal rule is to name the problem in my own words first, so the person knows I read their message.” > “For example, I I might say something like, "I see your order arrived damaged, and this has cost you time. Here is what I could do today."” Play answer · 2:00 Help-desk tools 5 The candidate named the tools used and detailed their specific contributions to configuring macros and custom views. > “I I've mostly used Zendesk for the last two years and Freshdesk before that.” > “I suggested and drafted the text for about 10 macros. And built one custom view for returns older than 5 days.” Play answer · 2:28 **Strengths** - Able to de-escalate angry customers by pivoting from citing policy to finding practical solutions. - Possesses strong written communication practices, including maintaining a living document of effective phrases. - Capable of improving help-desk workflows by creating custom views and drafting macros. Flag The candidate is unsure of their notice period, which might be up to six weeks. 0:48 Blind review Candidates ## Easy to finish on any device Nothing to install. The link opens in a browser, in their own time. 18% more applicants started the job after AI-led interviews. [Compared with human-led interviews in a PSG Global Solutions study.](https://arxiv.org/html/2607.28222v2) Limits ## What Kira-AI never does 70% of job seekers were not told AI would evaluate them. Every Kira-AI candidate is. [Greenhouse survey of 2,950 candidates, May 2026.](https://www.greenhouse.com/newsroom/63-of-job-seekers-have-faced-an-ai-interview-most-havent-had-a-good-one-yet) - 1 Candidates always know it’s AI and that it’s recorded. Consent comes before anything starts. - 2 Kira-AI never rejects anyone. Every scorecard is read-only, and every decision is made by a human on your team. - 3 No camera, no screen monitoring, no proctoring. Kira-AI does not analyze emotion or personality; the product cannot do it. - 4 Every score keeps its quote and its timestamp, matched to the transcript. Show your work if a decision is questioned. - 5 Recordings and transcripts are stored in the EU. You can request deletion at any time. [What candidates experience →](https://getkira.com/for-candidates) Testimonials ## What recruiters say - “ > Kira-AI gives me more to go on than a CV. I can read how someone explains their experience before deciding who to speak with. ![](https://getkira.com/_next/image?url=%2Ftestimonials%2Fvalentina.webp&w=256&q=75)**Valentina B.**Talent Sourcing Partner at Provectus[](https://www.linkedin.com/in/valentina-buzanova/) - “ > I like being able to send the interview link and review the answers when I have time. Finding a slot for every first call is often the hardest part. ![](https://getkira.com/_next/image?url=%2Ftestimonials%2Firina.webp&w=256&q=75)**Irina V.**HR generalist at Attract Group[](https://www.linkedin.com/in/irina-vasileva-hr/) - “ > By my estimate, Kira-AI cuts the time I spend on sourcing and first-round screening by about 40%. ![](https://getkira.com/_next/image?url=%2Ftestimonials%2Fksenia.webp&w=256&q=75)**Ksenia O.**IT recruiter at Attract Group[](https://www.linkedin.com/in/ksenia-o-a2a94a1a6/) Explore Kira-AI for [high-volume hiring](https://getkira.com/high-volume-hiring-software) and [recruiting agencies](https://getkira.com/agency-recruiting-software). Pricing ## Simple, per-interview pricing You pay by interview. Seats are unlimited. Starter $149/mo 100 interviews a month. Unlimited vacancies and team members. [Start free](https://app.getkira.com/signup) Best value Professional $349/mo 500 interviews a month. Everything in Starter, more volume. [Start free](https://app.getkira.com/signup) Enterprise Custom Volume you agree with us in writing. Tell us the numbers and we’ll quote it. [Contact sales](https://getkira.com/contact) Up to 25 free interviews. No card needed. [Full pricing and FAQ →](https://getkira.com/pricing) FAQ ## Questions, answered: ### Is Kira-AI really voice-only, with no video? Yes. Interviews are audio only, never video. There is no camera step anywhere in the product, by design. ### What does the AI actually decide? Nothing. Kira-AI asks your questions and quotes the answers with timestamps. If it can’t tell, it says so. Every decision belongs to a human on your team. ### Which languages can Kira-AI interview in? Kira-AI interviews in 13 languages, set per vacancy. The recruiter app itself is in English. ### How long does setup take? Three steps: paste a job description, review the questions Kira-AI drafts, share your link. No integration work needed. ### Does Kira-AI integrate with my ATS? Not yet. Today Kira-AI connects to ChatGPT and Claude. A general API is not available. ## Hear every applicant Create a vacancy tonight, review Kira-AI’s draft, and share the interview link. Free trial, no card needed. [Start free](https://app.getkira.com/signup)[Ask a question →](https://getkira.com/contact)